FAQ

STAN GAZ HANDMADE

FAQ

How do I work out my hat size?

When purchasing a new hat, it is important to be as accurate as possible with your head measurements to prevent getting a hat that is under or over-sized. You will need to measure your head using a clothes tape, or you can improvise using a piece of string and a ruler.

To take your head measurement, place the string or tape around your head around where the hat will sit. This should roughly be about 1/8" above your ear, across the mid-forehead, and completely circling your head. Hold the tape firmly, but not too tightly. If your measurement falls between sizes, choose the next largest size. All of our hats and caps come sized and you can use this size guide to make your order.

Each hat is made to order, therefore we do not accept returns or exchanges. If there is a problem with the sizing of your hat, please contact stangazhandmade@gmail.com

Because we handcraft each hat individually, it takes around 3 - 6 weeks from production to delivery for domestic US customers. International orders are usually delivered in around  7-9 weeks, depending upon the destination and customs processing.

Shipping costs vary, depending on your destination and the size of your order. To check the actual shipping costs for your order, we encourage you to add your desired products to your cart and proceed to the cart page to display the shipping costs.

We ship to almost every country but to be certain, you can add your desired products to your cart and proceed to the cart page and check if your country is available for selection.

Shipping Policy 

Domestic Shipping Policy

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Since every hat is made to measure, please allow 3-6 weeks from production to delivery for domestic US customers.

Shipping rates & delivery estimates

Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Stan Gaz Handmade is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.